{"id":23854,"date":"2026-09-28T10:26:02","date_gmt":"2026-09-28T10:26:02","guid":{"rendered":"https:\/\/pikyplanet.it\/right-of-withdrawal\/"},"modified":"2026-09-29T07:45:03","modified_gmt":"2026-09-29T07:45:03","slug":"diritto-di-recesso","status":"publish","type":"page","link":"https:\/\/pikyplanet.it\/en\/diritto-di-recesso\/","title":{"rendered":"Diritto di Recesso"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><span class=\"s1\"><b>Il tuo diritto di recesso di 14 giorni<\/b><\/span><\/h3>\r\n<p class=\"p2\">Hai 14 giorni di tempo dal momento in cui ricevi il tuo ordine per recedere dall\u2019acquisto, senza dover fornire alcuna motivazione e senza alcuna penalit\u00e0, come previsto dalla Direttiva UE 2023\/2673 e dalla normativa a tutela dei consumatori applicabile nel tuo Paese.<\/p>\r\n<h3><span class=\"s1\"><b>Come esercitare il diritto di recesso<\/b><\/span><\/h3>\r\n<p class=\"p2\">Compila il modulo qui sotto. Una volta registrata la richiesta, riceverai automaticamente una conferma via e-mail. Il rimborso sar\u00e0 effettuato entro i termini di legge applicabili al tuo acquisto.<\/p>\r\n<h3><span class=\"s1\"><b>Quando il diritto di recesso non si applica<\/b><\/span><\/h3>\r\n<p class=\"p2\">La Direttiva 2011\/83\/UE prevede diverse categorie di beni e servizi escluse dal diritto di recesso di 14 giorni. Le sezioni seguenti illustrano i casi in questione.<\/p>\r\n<h3><span class=\"s1\"><b>Beni personalizzati, deperibili, sigillati per motivi igienici o supporti sigillati<\/b><\/span><\/h3>\r\n<p class=\"p2\">Sono esclusi dal diritto di recesso i beni confezionati su misura o chiaramente personalizzati; i beni sigillati che non si prestano a essere restituiti per motivi igienici o connessi alla protezione della salute e che sono stati aperti dopo la consegna;\u00a0 \u2014 Art. 16, lett. a), c), d), e) e i), della Direttiva 2011\/83\/UE.<\/p>\r\n<p class=\"p2\">\u00a0<\/p>\r\n<p class=\"p3\"><code>\t<div class=\"ayudawp-euw-wrapper\" id=\"ayudawp-euw-form\">\n\n\t\t\n\t\t\t\t\t<p class=\"ayudawp-euw-intro\">Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.<\/p>\n\t\t\n\t\t<p class=\"ayudawp-euw-legal-note\">\n\t\t\tYour withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.\t\t<\/p>\n\n\t\t<form method=\"post\" action=\"https:\/\/pikyplanet.it\/wp-admin\/admin-post.php\" class=\"ayudawp-euw-form\" novalidate>\n\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"ayudawp_euw_review\">\n\n\t\t\t<input type=\"hidden\" id=\"ayudawp_euw_nonce\" name=\"ayudawp_euw_nonce\" value=\"ce4a82837c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/23854\" \/>\t\t\t<div class=\"ayudawp-euw-hp\" aria-hidden=\"true\">\n\t\t\t\t<label for=\"ayudawp_euw_website\">Leave this field empty<\/label>\n\t\t\t\t<input type=\"text\" id=\"ayudawp_euw_website\" name=\"ayudawp_euw_website\" tabindex=\"-1\" autocomplete=\"off\">\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_name\">Full name <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<input type=\"text\" id=\"ayudawp_euw_name\" name=\"ayudawp_euw_name\" value=\"\" aria-invalid=\"false\"   required>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_email\">Email used in the order <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<input type=\"email\" id=\"ayudawp_euw_email\" name=\"ayudawp_euw_email\" value=\"\" aria-invalid=\"false\" aria-describedby=\"ayudawp_euw_email_help\"  required>\n\t\t\t\t<small class=\"ayudawp-euw-help\" id=\"ayudawp_euw_email_help\">The withdrawal acknowledgement will be sent to this address.<\/small>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_order\">Order number <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<input type=\"text\" id=\"ayudawp_euw_order\" name=\"ayudawp_euw_order\" value=\"\" aria-invalid=\"false\" aria-describedby=\"ayudawp_euw_order_help\"  required>\n\t\t\t\t<small class=\"ayudawp-euw-help\" id=\"ayudawp_euw_order_help\">You can find it in the confirmation email we sent you.<\/small>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_date\">Order date<\/label>\n\t\t\t\t<input type=\"date\" id=\"ayudawp_euw_date\" name=\"ayudawp_euw_date\" value=\"\" max=\"2026-09-29\" >\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_scope\">Scope of the withdrawal <span class=\"ayudawp-euw-required\">*<\/span><\/label>\n\t\t\t\t<select id=\"ayudawp_euw_scope\" name=\"ayudawp_euw_scope\" required>\n\t\t\t\t\t<option value=\"full\" >Full order<\/option>\n\t\t\t\t\t<option value=\"partial\" >Specific products only<\/option>\n\t\t\t\t<\/select>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ayudawp-euw-field\">\n\t\t\t\t<label for=\"ayudawp_euw_details\">Affected products \/ additional information<\/label>\n\t\t\t\t<textarea id=\"ayudawp_euw_details\" name=\"ayudawp_euw_details\" rows=\"5\" aria-describedby=\"ayudawp_euw_details_help\"><\/textarea>\n\t\t\t\t<small class=\"ayudawp-euw-help\" id=\"ayudawp_euw_details_help\">If you have selected partial withdrawal, list the products affected here.<\/small>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"ayudawp-euw-field ayudawp-euw-field--checkbox\">\n\t\t\t\t<label for=\"ayudawp_euw_privacy\">\n\t\t\t\t\t<input type=\"checkbox\" id=\"ayudawp_euw_privacy\" name=\"ayudawp_euw_privacy\" value=\"1\" aria-invalid=\"false\" required>\n\t\t\t\t\t<span>\n\t\t\t\t\t\tI have read and accept the <a href=\"https:\/\/pikyplanet.it\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener nofollow\">privacy policy<\/a>.\t\t\t\t\t<\/span>\n\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"ayudawp-euw-submit\">\n\t\t\t\t<button type=\"submit\" class=\"ayudawp-euw-button\">Continue<\/button>\n\t\t\t<\/div>\n\t\t<\/form>\n\n\t\t\t<details class=\"ayudawp-euw-annex-b\" id=\"ayudawp-euw-annex-b\">\n\t\t<summary>\n\t\t\tModel withdrawal form (Annex I.B of Directive 2011\/83\/EU)\t\t<\/summary>\n\t\t<article class=\"ayudawp-euw-annex-b__article\">\n\t\t\t\t<p class=\"ayudawp-euw-annex-b__intro\">\n\t\t<em>Complete and return this form only if you wish to withdraw from the contract.<\/em>\n\t<\/p>\n\n\t<address class=\"ayudawp-euw-annex-b__trader\">\n\t\t<strong>To:<\/strong><br>\n\t\tPiky Planet<br>\n\t\tBA<br \/>\nItaly<br>\n\t\tEmail: info@pikyplanet.it\t\t<br>Phone: 0804035496\t<\/address>\n\n\t<p>I\/We hereby give notice that I\/we withdraw from my\/our contract of sale of the following goods \/ for the supply of the following service:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Ordered on \/ received on:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Name of consumer(s):<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Address of consumer(s):<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Signature of consumer(s) (only if this form is notified on paper):<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p>Date:<\/p>\n\t<p class=\"ayudawp-euw-annex-b__field\">______________________________________________________________<\/p>\n\n\t<p class=\"ayudawp-euw-annex-b__source\">\n\t\t<small>\n\t\t\tSource: Annex I, Part B of <a href=\"https:\/\/eur-lex.europa.eu\/eli\/dir\/2011\/83\/oj\" target=\"_blank\" rel=\"noopener nofollow\">Directive 2011\/83\/EU<\/a> of the European Parliament and of the Council on consumer rights.\t\t<\/small>\n\t<\/p>\n\t\t\t\t\t\t\t\t<p class=\"ayudawp-euw-annex-b__print\">\n\t\t\t\t\t<a href=\"https:\/\/pikyplanet.it\/en\/diritto-di-recesso\/?ayudawp_euw_annex_b=1\" target=\"_blank\" rel=\"noopener nofollow\">\n\t\t\t\t\t\tOpen printable version\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t\t<\/article>\n\t<\/details>\n\t\t<\/div>\n\t<\/code><\/p>","protected":false},"excerpt":{"rendered":"<p>Il tuo diritto di recesso di 14 giorni Hai 14 giorni di tempo dal momento in cui ricevi il tuo ordine per recedere dall\u2019acquisto, senza dover fornire alcuna motivazione e senza alcuna penalit\u00e0, come previsto dalla Direttiva UE 2023\/2673 e dalla normativa a tutela dei consumatori applicabile nel tuo Paese. Come esercitare il diritto di [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23854","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pikyplanet.it\/en\/wp-json\/wp\/v2\/pages\/23854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pikyplanet.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pikyplanet.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pikyplanet.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pikyplanet.it\/en\/wp-json\/wp\/v2\/comments?post=23854"}],"version-history":[{"count":6,"href":"https:\/\/pikyplanet.it\/en\/wp-json\/wp\/v2\/pages\/23854\/revisions"}],"predecessor-version":[{"id":23974,"href":"https:\/\/pikyplanet.it\/en\/wp-json\/wp\/v2\/pages\/23854\/revisions\/23974"}],"wp:attachment":[{"href":"https:\/\/pikyplanet.it\/en\/wp-json\/wp\/v2\/media?parent=23854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}